Synopsis
In
the span of just a few short years, emergency communications has
undergone dramatic changes. With more than a quarter of a million
9-1-1 calls daily, technological advances have made today's Emergency
Telecommunicator the first person of the scene of any crime, fire,
or medical emergency.
With proper training, that Emergency Telecommunicator can protect
callers and responders, preserve evidence, save seconds, and save
lives. The Emergency Telecommunicator's specialized skills and equipment
can minimize the risks faced by field personnel and enhance the
quality of patient care.
The
National Academies of Emergency Dispatch are pleased to bring you
Emergency Telecommunicator, a brand-new training program for telecommunicators
working in police, fire, EMS, or combined service communication
centers.
Emergency Telecommunicator is designed to train new employees, who
are unfamiliar with communications centers, and their:
*technology
used
*methods of communication
*common police, fire, and medical calls
*legal guidelines
*stress factors in public safety communications
About the Authors
National Academies of Emergency Dispatch (NAED)
The
National Academies of Emergency Dispatch (NAED) is the world's largest
independent public safety-related certification organization with
over 30,000 currently certified members throughout the United States,
Canada, the United Kingdom, and 20 other countries around the world.
NAED is a 501C-3 non-profit organization whose purpose is to provide
a certification registry and international education forum for discussing
standards and issues related to the future of emergency telecommunications.
Much
like the American Heart Association controls unified protocol standards
for CPR, ACLS, and BLS; NAED controls unified standards for dispatch
protocols and emergency telecommunications with all update and maintenance
rights assigned to the NAED College of Fellows under contract. The
College of Fellows is a unified body of internationally recognized
experts in public safety and emergency telecommunications. Their
purpose and mission statement is to conduct an on-going review of
the current standards of care and practice in EMS, Fire, Police,
and other areas of public safety telecommunications and to evaluate
the tools and mechanisms used to meet or exceed those standards.
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