Synopsis
This book includes questions on understanding written information, communicating
written information to another person, remembering new information, recognizing
the existence of a problem, combining separate pieces of information to form
a general conclusion, applying general rules to a specific situation, understanding
the order in which things should be done, combining information into a meaningful
pattern quickly, identifying an object in its surroundings, recognizing where
you are in relation to the space you are in, using a map or diagram to get from
one position to another, knowledge of the basic geography of the city, including
major roadways and landmarks, bridges, tunnels, parks, etc and other related
areas.
Diagram Questions
You are given a diagram. Then each question or incomplete statement is followed
by several suggested answers or completions. You will have to select he one
that best answers the question or completes the statement. There are numerous
diagram tests throughout the book that deal with memory, visual recall, and
logic concerning the Dispatcher profession. Many diagrams deal with street names,
traffic flow, map reading, and street direction exercises.
Inclusive Questions
There are inclusive Dispatcher exam questions, you have to relate the information
given in a paragraph and answer them in accordance with the information given.
Catching Mistakes in Print or Typing Questions
In each of these questions, you are given two columns that consist of a series
of names with corresponding addresses. You have to figure out if there are any
errors with these names and addresses in column I compared to column two. This
type of skill set is critical in the Dispatcher profession.
Passage Questions
A Dispatcher scenario followed by a series of questions that deal with that
scenario. There are many questions throughout the book that has a scenario passage
that deals with some type of Dispatcher scenario followed by a series of questions.
Best Answer Questions
There are many Dispatcher exam scenarios and questions with incomplete statements
followed by several suggested answers or completions. You have to pick the BEST
answer that completes the statement. All incomplete statements are Dispatcher
related.
Coding Questions
An ingenious question type called coding, involving elements of alphabetizing,
filing, name and number comparison, and evaluative judgment and application,
has currently won wide acceptance in testing circles for measuring clerical
aptitude and general ability. While the directions for these questions usually
vary in detail, the candidates are generally asked to consider groups of names,
codes, and numbers, and then, according to a given plan, to arrange codes in
alphabetic order, to arrange these in numerical sequence, to re-arrange columns
of names and numbers in correct order, to espy errors in coding, to choose the
correct coding, arrangement in consonance with the given directions and examples,
etc.. There are over 50 questions dealing with 911 Operator coding.
Name and Number Checking Questions
This exam section has questions that present identification numbers, initials,
and last names of employees enrolled in a city retirement system. You have to
choose the option that has the identical identification number, initials, and
last name as those give in each question. Name and Number Checking is another
critical skill that is needed in the Dispatcher profession.
Situational Judgment Questions
These questions test your judgment in situations that a dispatcher might meet
on the job. You read the questions or statements. Each question or statement
is followed by four choices. For each question, you have to choose the one best
answer.
Incomplete Problem Questions
Each question or incomplete statement if followed by several suggested answers
or completions. You have to select the one that Best answers the question or
completes the statement. The questions are Dispatcher related. There are over
50 questions of this type.
Special Section Telemetry and Communications
Unit 1. Emergency Medical Services Communication System
*Phases of an Emergency Medical Services Communication System
*System Components
*Radio Communications: Voice and Telemetry
Unit 2: Communications Regulations and Procedures
*Federal Communications Commission
*Protocols and Communication Procedures
*Dispatch Procedures
*Relaying Information to the Physician
*Techniques
More Features
Plus..a section what candidate should know to pass the examination, why civil
service examinations are given, how civil service examinations are developed,
the nature of the written examination, the different kinds of tests, before
the test, the day of the test, examination techniques, objective type questions,
essay type questions, after the test, how to pass the interview test, who conducts
the interviews, what to do before the interview, what to do on the day of the
interview, what happens when you go into the interview, how to put your best
foot forward, and more.
This book has been written and designed with a single purpose in mind –
to help you prepare for, and to pass, your examination. The book carries out,
in it’s instructional patterns and techniques, the soundest and most progressive
educational principles and practices. Above all, this book directly confronts
the real examination by presenting, as the core, hundreds of questions (and
answers). Thus, the applicant takes an actual examination as he learns to cope
with the numerous valid authentic questions and problems. Then, attending the
highest objective in self learning, you rate and diagnostically evaluate yourself
by marking your answers directly in the margin of the page and compares these
with the correct answers given at the end of each section.
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