Synopsis
Passage Questions
A Communications Operator/Law Enforcement scenario followed by a series of questions
that deal with that scenario. There are many questions throughout the book that
have a passage that deals with some type of Communications Operator/Law Enforcement
scenario followed by a series of questions. These questions test your reading
comprehension and your understanding or written materials. There are over 75 questions
of this type.
Clerical Abilities Questions
These questions involve the ability to perceive pertinent detail in verbal or
tabular material, to observe differences in copy, to proofread words and numbers,
and to avoid perceptual errors in arithmetic computation. This skill is essential
to the Communications Operator.
Name and Number Checking Questions
You are given sets of names and addresses. In each question, the name and address
in Column II should be an exact copy of the name and address in Column I. You
have to find out if there are any type of mistakes between the names and addresses
in both Columns. Name and Number Checking is a skill set that is critical in
the Public Safety Dispatcher profession. There is a bonus Number Comparisons
Exam that contains over 200 questions.
Best Answer Questions
There are many Communications Operator scenarios and questions with incomplete
statements followed by several suggested answers or completions. You have to
pick the BEST answer that completes the statement. All incomplete statements
are Communications Operator related. There are over 100 questions of this type.
Coding Questions
An ingenious question type called coding, involving elements of alphabetizing,
filing, name and number comparison, and evaluative judgment and application,
has currently won wide acceptance in testing circles for measuring clerical
aptitude and general ability. While the directions for these questions usually
vary in detail, the candidates are generally asked to consider groups of names,
codes, and numbers, and then, according to a given plan, to arrange codes in
alphabetic order, to arrange these in numerical sequence, to re-arrange columns
of names and numbers in correct order, to espy errors in coding, to choose the
correct coding, arrangement in consonance with the given directions and examples,
etc.. There are over 50 questions dealing with Communications Operator coding.
Incomplete Problem Questions
Each question or incomplete statement if followed by several suggested answers
or completions. You have to select the one that Best answers the question or
completes the statement. The questions are Communications Operator related.
There are over 50 questions of this type.
Special Section on How to Use The Telephone
I. Telephone Courtesy
A. Basic Procedures
B. What’s Your Telephone Score
C. Telephone Voice Personality
D. How to Use the Button Telephone
II. Realted Information
A. Requirements of Good Switchboard Service
B. Emergency Calls
C. Telephone Company Calls
D. Time of the Day and Weather Forecast Calls
E. Placing Outgoing Toll Calls
F. Phrases Suggested for Most Frequent Use
G. Essentials of Good Telephone Service (For Extension Users)
|
