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Diagram Questions
You are given a diagram. Then each question or incomplete statement is followed by several suggested answers or completions. You will have to select he one that best answers the question or completes the statement. There are numerous diagram tests throughout the book that deal with memory, visual recall, and logic concerning the Dispatcher profession. Many diagrams deal with street names, traffic flow, and street direction exercises.

Inclusive Questions
There are inclusive 911 Operator exam questions, you have to relate the information given in a paragraph and answer them in accordance with the information given.

Passage Questions
A 911 Operator scenario followed by a series of questions that deal with that scenario. There are many questions throughout the book that has a scenario passage that deals with some type of 911 Operator scenario followed by a series of questions.

Best Answer Questions
There are many 911 Operator exam scenarios and questions with incomplete statements followed by several suggested answers or completions. You have to pick the BEST answer that completes the statement. All incomplete statements are 911 Operator related.

Clerical Abilities Questions
These questions test your knowledge in the filing system that is vital to a 911 Operator. All questions are 911 Operator related. There are over 30 questions of this type.

Coding Questions
An ingenious question type called coding, involving elements of alphabetizing, filing, name and number comparison, and evaluative judgment and application, has currently won wide acceptance in testing circles for measuring clerical aptitude and general ability. While the directions for these questions usually vary in detail, the candidates are generally asked to consider groups of names, codes, and numbers, and then, according to a given plan, to arrange codes in alphabetic order, to arrange these in numerical sequence, to re-arrange columns of names and numbers in correct order, to espy errors in coding, to choose the correct coding, arrangement in consonance with the given directions and examples, etc.. There are over 50 questions dealing with 911 Operator coding.

Situational Judgment Questions
These questions test your judgment in situations that a dispatcher might meet on the job. You read the questions or statements. Each question or statement is followed by four choices. For each question, you have to choose the one best answer.

Incomplete Problem Questions
Each question or incomplete statement if followed by several suggested answers or completions. You have to select the one that Best answers the question or completes the statement. The questions are 911 Operator related.

Special Section On Police Communications & Teletype Operations
Contents
I. Communications
A. Radio in Automobile
B. Police Radio Messages
C. Tampering with Private Communications
D. Failing to Report Criminal Telephone or Telegraph Communications
E. Unlawfully Obtaining Communications Information
F. Tampering With Letters, Mail, etc.

II. Offenses In Use Of Communications Media
A. Party Lines
B. Annoying or Alarming Communications
C. Jamming, Other Non Legitimate, Phone Calls
D. Theft of Services (Telephone, Telegraph)

III. Investigations

IV. Police Radio Communications
A. General Requirements for Proper Transmissions
-Ten Signal Code
-Word Code
B. Headquarters Transmissions
C. Field Transmissions
D. Listeners
E. Authority
F. Radio Logs

V. Police Teletype Networks
A. Description of “Cops”
B. Computer Control
C. Operating Rules And Procedures
D. Teletype Messages Required by Law
E. Persons Wanted
F. Warrant and Extradition
G. Retention of Teletype Message Copied
H. Cases Involving Property
I. Stolen Cars
J. Emergency Messages
K. Criminal Record Requests
L. Firearms Records
M. Definitions
N. Authorized Abbreviations

VI. Preparing Teletype Messages
A. Message Form
B. Message Example
C. File 1 and File 16 Messages
D. Punctuation
E. Numbers in Messages
F. Added Information, Correction, Reply, Cancellation
G. Code Signals
H. Fifth Line, Other than Original Messages
I. Body of Message
J. Authority for Messages
K. File Classification Chart
L. Data Available on Persons or Property
M. Comparison of NCIC, NYIIS, COPS Data
N. Entering Data and Making Inquiries
O. Message Record Sheet
P. Cancellations and Corrections

More Features
Plus..a section what candidate should know to pass the examination, why civil service examinations are given, how civil service examinations are developed, the nature of the written examination, the different kinds of tests, before the test, the day of the test, examination techniques, objective type questions, essay type questions, after the test, how to pass the interview test, who conducts the interviews, what to do before the interview, what to do on the day of the interview, what happens when you go into the interview, how to put your best foot forward, and more.
This book has been written and designed with a single purpose in mind – to help you prepare for, and to pass, your examination. The book carries out, in it’s instructional patterns and techniques, the soundest and most progressive educational principles and practices. Above all, this book directly confronts the real examination by presenting, as the core, hundreds of questions (and answers). Thus, the applicant takes an actual examination as he learns to cope with the numerous valid authentic questions and problems. Then, attending the highest objective in self learning, you rate and diagnostically evaluate yourself by marking your answers directly in the margin of the page and compares these with the correct answers given at the end of each section.