Synopsis
This book includes questions on understanding written information, communicating
written information to another person, remembering new information, recognizing
the existence of a problem, combining separate pieces of information to form
a general conclusion, applying general rules to a specific situation, understanding
the order in which things should be done, and combining information into a meaningful
pattern quickly
Inclusive Questions
There are inclusive Emergency Communications Specialist / Dispatcher exam questions,
you have to relate the information given in a paragraph and answer them in accordance
with the information given.
Number and Sequencing Questions
These questions deal with how good you are with numbering order and number arrangement.
Passage Questions
A Emergency Communications Specialist/Dispatcher scenario followed by a series
of questions that deal with that scenario. There are many questions throughout
the book that has a scenario passage that deals with some type of Emergency
Communications Specialist/Dispatcher scenario followed by a series of questions.
Best Answer Questions
There are many Emergency Communications Specialist / Dispatcher exam scenarios
with incomplete statements followed by several suggested answers or completions.
You have to pick the BEST answer that completes the statement. Most of the incomplete
statements are Emergency Communications Specialist / Dispatcher related.
Situational Judgment Questions
These questions test your judgment in situations that an Emergency Communications
Specialists/ Dispatcher might meet on the job. You read the questions or statements.
Each question or statement is followed by four choices. For each question, you
have to choose the one best answer.
Scrambled Questions
You are given a series of scrambled sentences. You have to rearrange them in
proper order and indicate the letter choice containing the correct answer.
Incomplete Problem Questions
Each question or incomplete statement if followed by several suggested answers
or completions. You have to select the one that Best answers the question or
completes the statement. The questions are emergency communications/dispatcher
specialist related.
Report Writing Questions
You are given a Communications/Dispatcher Scenario. Then a series of questions
follow the scenario. You have to choose the best answer for each question. There
are over 50 questions of this type.
Special Section On Basic Fundamentals of Written Communication
Contents
1.) Business Writing
Letters
*Select the Letter Type
*Select the Right Format
*Know the Letter Elements
*Be Brief
*Be Natural
*Use Concrete Nouns
*Use Active Verbs
*Use a Natural Tone
Forms
Memoranda
Minutes of Meetings
Short Reports
Telegrams and Cables
News Releases
2.) Reporting on a Topic
Preparation for the Report
*What is the purpose of the report?
*What questions should it answer?
*Where can the relevant information be obtained?
*The text of the Report
*Organizing the Report.
*The writer’s responsibilities
*Conclusions and recommendations
3.) Persuasive Writing
*General Guidelines for writing persuasively
*Know the source credibility
*Avoid overemotional appeal
*Consider the other man’s point of view
*Interpersonal communications
*Conditions for persuading
*The persuasion campaign
4.) Instructional Writing
*Advance Organizers
*Practice
*Errorless Learning
*Feedback
More Features
Plus..a section what candidate should know to pass the examination, why civil
service examinations are given, how civil service examinations are developed,
the nature of the written examination, the different kinds of tests, before
the test, the day of the test, examination techniques, objective type questions,
essay type questions, after the test, how to pass the interview test, who conducts
the interviews, what to do before the interview, what to do on the day of the
interview, what happens when you go into the interview, how to put your best
foot forward, and more.
This book has been written and designed with a single purpose in mind –
to help you prepare for, and to pass, your examination. The book carries out,
in it’s instructional patterns and techniques, the soundest and most progressive
educational principles and practices. Above all, this book directly confronts
the real examination by presenting, as the core, hundreds of questions (and
answers). Thus, the applicant takes an actual examination as he learns to cope
with the numerous valid authentic questions and problems. Then, attending the
highest objective in self learning, you rate and diagnostically evaluate yourself
by marking your answers directly in the margin of the page and compares these
with the correct answers given at the end of each section.
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